Technical Support

If you are not experiencing technical difficulties, but simply wish to request information on software settings, basic account features, and general information about your web server, you can often find your answer faster by checking to see if your question can be found at our Development Center. This area was designed to help our clients better understand internet development, and offers answers to frequently asked questions, software configuration help, and on-line tutorials for many common web related tasks.

If our Dev Center doesn't help you, Galactec offers several ways to receive technical support. For emergency support for server related problems (i.e., the website is totally down, is unresponsive, email is down, your host name is unreachable, etc.) please fill out a trouble ticket at our support department. These personnel are directly responsible for server hardware and maintenence, and stead ready to assist you with these matters. Their turn around time on emergency tickets are well under one hour, on most days just a few minutes. They cannot help you with routine page changes, adding new email user accounts, or new sales and quotes.

For these routine changes and account maintenence, please contact either tech@galactec.com or sales@galactec.com, depending on the nature of the request. Page changes and new email accounts should go to tech, while sales information and quote requests should be directed to sales.

By following these guidelines, you assure that your requests will be directed to the appropriate personnel in the most efficient manner possible.